Tenant's Toolkit

Landlord Repairs and Maintenance

Your landlord is always responsible for repairs to:

  • the property’s structure and exterior
  • basins, sinks, baths and other sanitary fittings including pipes and drains (breakages, but not blockages)
  • heating and hot water
  • gas appliances, pipes, flues and ventilation
  • electrical wiring
  • any damage they cause by attempting repairs
  • prevention of damp and mould

Your landlord is also usually responsible for repairing common areas, for example staircases in blocks of flats. Check your tenancy agreement if you’re unsure.

Contact your landlord if you think repairs are needed. Do this straight away for faults that could damage health, for example faulty electrical wiring.

Your landlord should tell you when you can expect the repairs to be done. A more complicated issue may take longer to repair. You should carry on paying rent while you’re waiting.

If landlord repairs aren’t done

Contact your landlord about the repairs in writing, either by letter or email, to ensure you have a record of your request.

If your landlord refuses to make the repair or does not complete it by the date they have said they will, you can contact the Environmental Health department at Bromley Council for help. They must take action if they think the problems could harm you or cause a nuisance to others.

If your house isn’t fit to live in

If you think your home’s unsafe, contact housing department at your local council. They’ll do a Housing Health and Safety Rating System (HHSRS) assessment and must take action if they think your home has serious health and safety hazards.